DispatchTrack launches intelligent visibility platform

DispatchTrack, a leading solution provider of right-time delivery management software, has launched its intelligent visibility platform for the last mile. The AI-powered dashboard provides the next level of control, clarity, and actionable insights to improve and predict ETAs so businesses can proactively respond to delivery obstacles before customers are impacted.

DispatchTrack says it is the only solution that goes beyond optimisation and provides delivery, execution, and visibility in a single platform. Its intelligent visibility platform offers a dashboard with a single, consolidated view of how each delivery is unfolding in real-time and it’s instantly scalable. The intuitive interface enables users to immediately see on-time delivery and order completion rates, the number of items delivered for the day, and the status and delivery time or ETA for each order, broken down by service unit.

This consolidated view provides a single version of the truth that ensures everyone in the organisation has the same insight into how the last mile is unfolding, eliminating surprises and delays associated with looking for answers across multiple disparate IT systems.

The platform is also extremely dynamic and delivers the right data to the right people at the right time, showing each user the details relevant to them. It provides actionable insights right from the dashboard and predictable outcomes in real-time so organisations can be proactive and not reactive. Delays, obstacles, or what-if scenarios can be addressed before they occur, so deliveries arrive as promised. The solution is easy to use and intuitive, requiring minimal training.

For consumers, the platform also offers live order tracking, empowering end customers to check on order statuses and delivery ETAs in real-time. This heightened level of end customer visibility results in increased trust and confidence that items will be delivered reliably and on time.

“Given the dynamic nature of deliveries, there are so many factors affecting ETA. It’s only when you have full visibility into delivery operations that you can manage proactively,” said Satish Natarajan, DispatchTrack co-founder and CEO. “Our dashboard is redefining last-mile visibility end-to-end by providing the highest level of visibility and predictability so hiccups can be avoided, and customer communication is proactive and straightforward, not reactive and frustrating.

“Our visibility platform offers intelligence on a single pane of glass to make decisions at the speed of business. The right control means better routing, better driver management, and better inventory insights which results in a better delivery experience. Deliveries arrive as promised, instilling brand trust.”